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Customer Engagement Features and Benefits

The tools and resources allow for:
  • Quick deployment of information—push out information quickly
  • Expanded reach—reach each segment with customized information
  • Customizable Incentive / Recognition options- Manage and reward behavios
  • Goal setting and tracking—Reach your sales numbers
  • Informative Intel- Track and respond to data
The applications designed to manage the end-to-end engagement include
  • Marketing tools- Designed to create content and send emails
  • Training- Create, Upload and mange any of your training (internal, B2B, B2C)
  • Incentives and Rewards- Create and manage programs to increase and improve loayalty
  • CRM/ Team Management- Segment, automate and manage the process and funnel
  • Promotions- create, send and target promotions, content and communications to channel partners and customers
  • Feedback- Collect feedback and survey results to understand the value of communications and experience journeys
  • Commerce- Manage rewards store and fulfillment of promotion and incentive items.
  • Dashboards- Create dashboards to track and measure performance
  • Results- Measure response to track effectiveness and react accordingly to improve results

The result of using the tools and applications to create a complete customer experience.

  • Increased revenue and sales
    • Forester research has show that great customer engagement can lead to 60% higher profitss
  • Create loyalty & retention
    • 44% of consumers consider customer loyalty to be a relic of the past. Focus on the experience first and avoid losing customers.
  • Increase advocacy and referrals
    • It costs less for a referral so start creating WOW moments through great customer enagement that will increase advocacy.
  • Reduce churn
    • Accenture research has show that price is not the main reason for churn, it is the overall quality of customer services
  • Gain the competitive advantage
    • Customer engagement tools offer the perfect platform for organizations to differentiate themselves from their competitor landscape.

Get in touch with us to learn how we can help you and your company: